Privacy Policy

creACTive Yoga and Wellness Center, LLC ("creACTive," "we," "our," or "us") is committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely.

This Privacy Policy describes the privacy practices for https://getcreactive.com, including any related domains and subdomains used by creACTive, such as branded booking, payment, form, or scheduling links (collectively, the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your information.

Information We Collect

Internet Traffic Data

We automatically collect certain non-personally identifiable information when you visit our Site. This may include your Internet service provider, IP address, browser type, operating system, referring pages, pages visited, device information, general location data, and similar technical information. This data is used to analyze website traffic, maintain security, and improve the user experience.

Cookies

We use cookies and similar technologies to improve your experience on our Site. Cookies help us recognize returning visitors, remember preferences, analyze website usage, and support website functionality. Cookies are not linked to personally identifiable information unless you voluntarily provide such information.

Personal Information

We collect personal information that you voluntarily provide through our website or related booking, payment, communication, or intake systems, including when you:

·        Complete a contact form or inquiry form

·        Book a yoga class, yoga therapy session, Reiki session, sound or vibration session, private group event, workshop, or retreat experience

·        Register for an event, class pass, membership, program, or series

·        Purchase services, class packs, memberships, gift certificates, or other offerings

·        Request information about sponsored access or community access programs

·        Subscribe to emails, updates, or promotional communications

·        Contact us by phone, email, text message, social media, or through our website

Personal information may include:

·        Name

·        Email address

·        Mobile phone number

·        Mailing address or billing address

·        Payment information, when applicable

·        Booking, attendance, and purchase history

·        Emergency contact information, when voluntarily provided

·        Information about physical limitations, injuries, accessibility needs, preferences, goals, intentions, or other wellness-related information that

you voluntarily provide

·        Any additional information you voluntarily provide

SMS Messaging Privacy

If you provide your mobile phone number and expressly consent to receive SMS messages from creACTive Yoga and Wellness Center, LLC, we may send text messages regarding:

·        Appointment confirmations and reminders

·        Class, workshop, retreat, event, and program notifications

·        Booking, rescheduling, cancellation, and customer support communications

·        Class pass, membership, payment, or account-related communications

·        Organizational announcements

·        Marketing and promotional messages only if you have specifically opted in

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact us at [email protected].

Your consent to receive SMS messages is not a condition of purchasing services, booking a class or session, or participating in our offerings.

Testimonials

From time to time, we may publish testimonials, reviews, or feedback submitted by clients, participants, students, or community members.

By submitting a testimonial or review, you grant creACTive permission to display it on our website, social media, or marketing materials unless you request its removal. You may request removal of your testimonial at any time by contacting us at [email protected].

How We Use Your Information

We use your information to:

·        Respond to inquiries

·        Schedule, confirm, reschedule, and manage bookings

·        Provide yoga classes, yoga therapy, sound and vibration sessions, Reiki sessions, workshops, retreats, private events, memberships, and

related services

·        Process payments, purchases, class passes, memberships, and registrations

·        Send appointment confirmations, reminders, updates, and follow-up communications

·        Communicate about classes, programs, events, workshops, retreats, and offerings

·        Send newsletters, updates, and promotional messages when you have opted in

·        Deliver SMS communications when you have provided consent

·        Evaluate inquiries related to sponsored access, if applicable

·        Improve our website, services, communications, and client experience

·        Comply with legal, regulatory, financial, and business obligations

Unless you opt out, we may contact you by email or, where you have provided express consent, by SMS regarding services, classes, events, booking reminders, customer support, and communications related to your interaction with creACTive. If you have opted into marketing communications, we may also send occasional promotional messages.

Information Sharing

We do not sell, rent, or trade your personal information.

We may share your information with trusted service providers who assist us in operating our business, including website hosting providers, scheduling platforms, payment processors, email and SMS messaging platforms, customer support providers, analytics providers, and other operational vendors. These providers may only use your information to perform services on our behalf.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors or service providers in support services, such as customer service, scheduling, payment processing, or messaging platform providers, is permitted only as necessary to provide our services. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

If you request sponsored access, community access, or support related to Seed to Soul Foundation, we may share information you provide with Seed to Soul Foundation only as necessary to evaluate or process that request and only when appropriate based on your inquiry or consent. creACTive Yoga and Wellness Center, LLC and Seed to Soul Foundation are separate organizations.

We may also disclose your information:

·        To comply with applicable laws or legal obligations

·        To respond to lawful requests from public authorities

·        To protect our legal rights, safety, property, clients, or the public

·        In connection with a merger, acquisition, sale, restructuring, or transfer of business assets

Your Choices

You may:

·        Request access to your personal information

·        Request corrections to inaccurate information

·        Request deletion of your personal information where applicable

·        Unsubscribe from marketing emails using the unsubscribe link included in our emails

·        Opt out of SMS messages at any time by replying STOP

·        Reply HELP for SMS assistance or contact [email protected]

Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. Sensitive information submitted through our Site is encrypted during transmission using secure technologies where available. Access to personal information is limited to authorized personnel and service providers who require it to perform their responsibilities.

While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Orders, Payments, Bookings, and Memberships

When purchasing services, booking classes or sessions, registering for programs, purchasing class passes or memberships, or paying for private events, you may be required to provide:

·        Name

·        Email address

·        Phone number

·        Billing address

·        Payment information

·        Booking or registration details

Payment information is processed through third-party payment providers and is used solely to process your transaction, manage your booking or membership, and provide requested services. We do not knowingly store complete credit card numbers on our own systems.

Third-Party Websites

Our Site may contain links to third-party websites or services, including payment processors, scheduling tools, social media platforms, and affiliated or mission-aligned organizations. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

Surveys, Contests, and Promotions

Participation in surveys, contests, giveaways, or promotions is voluntary. Information collected may include contact information and demographic or preference information and will only be used for administering the promotion, notifying participants or winners, improving our services, and communicating as permitted by law and your consent.

Public Forums

If you participate in public forums, message boards, social media discussions, community discussions, or other public areas hosted by us, any information you disclose may become public information. Please exercise caution before sharing personal information in public areas.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes become effective immediately upon posting on this page unless otherwise stated. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

creACTive Yoga and Wellness Center, LLC

Email: [email protected]

Website: https://getcreactive.com